Manufacturing Company Business Process Documentation, Analysis and Re-design

Challenge:
The management team was unable to manage the business because information was not readily available. The factory planning was inefficient and asynchronous to customer orders. The information systems were no longer able to support the business objectives. The software, tools, procedures, and organization could not quickly and cost effectively manage orders.

Action:
First the "As Is" processes and procedures of the company were identified. This simple procedure brought what was available, working, and deficient to everyone's attention. Next management and line staff within the company and a sampling of customers were involved in defining the "To Be" desired processes and procedures. Finally, changes to the organization, procedures, and processes were identified and implemented. Each employee in the company went through a training program to introduce them to the changes and train them on the use of the new tools and procedures.

Results:
The newly defined procedures were implemented organizationally and supported with new database and software tools that enabled the client to manage its business and scale into the future. Customer satisfaction was measurably increased and costs were lowered, bringing both top-line and bottom-line growth.